Privacy Policy & Cookies

Who we are

Hidden Highland Retreats (“we”, “our”, or “us”) operates https://hiddenhighlandretreats.com/. We are committed to protecting and respecting your privacy. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

Contact Details:

What information do we collect and how?

We collect and process personal data when you interact with us. This includes:

  • Booking Information: Name, email address, phone number, postal address, and guest details provided via our online booking system (SuperControl), email, or over the phone.
  • Enquiries: Data you provide through our website contact form or social media pages.
  • Third-Party Sites: Data shared with us by booking agencies (e.g., Coolstays, Handpicked Cottages) when you book through them.
  • Technical & Usage Data: Your IP address, browser type, operating system, and details about how you use our website, collected via cookies and analytics tools.

Our Lawful Basis & How your data is used

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  1. Contractual Necessity: To confirm, manage, and fulfil your holiday booking, check everything is okay with your stay, and advise on any changes or problems.
  2. Consent: To send you marketing information and updates via our newsletter (which you can opt out of at any time).
  3. Legitimate Interests: To analyse website traffic, improve our website functionality, and deliver relevant marketing material.

Data Sharing and Third Parties

We do not sell or lease your personal data. To provide our services, we share data with trusted third parties, including:

  • SuperControl: Our booking management platform.
  • Payment Gateways: All payments are processed securely via SuperControl’s integrated, PCI-compliant payment providers. Hidden Highland Retreats does not see or store your credit/debit card details.
  • Independent Agencies: If you book via third-party sites (e.g., Coolstays), they operate under their own privacy policies, and we accept no liability for their sites.

Data Retention (How long we keep your data)

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

  • Financial & Booking Records: Retained for 7 years to comply with UK tax and accounting regulations (HMRC).
  • Marketing Data: Retained until you withdraw your consent or unsubscribe from our newsletter.

Your GDPR Rights

Under UK data protection law, you have the following rights:

  • The right of access: You can request copies of your personal data.
  • The right to rectification: You can ask us to correct inaccurate information.
  • The right to erasure: You can ask us to erase your personal data in certain circumstances.
  • The right to restriction of processing: You can ask us to limit how we use your data.
  • The right to object to processing: You can object to us processing your data (e.g., for direct marketing).
  • The right to data portability: You can ask that we transfer your data to another organisation.

If you wish to make a request, please contact us at the details provided above. You also have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we use your data.

Cookie Policy

We use cookies on our website (https://hiddenhighlandretreats.com/) to give you the most relevant experience by remembering your preferences and repeat visits. Depending on your Cookie selection, we may store cookies on your device to enhance site navigation, analyse site usage, ads personalisation, and assist in our marketing efforts.

This cookie policy is part of Hidden Highland Retreats’s privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://hiddenhighlandretreats.com/. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. They can be used for Ads Personalisation. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We use targeting/advertising cookies on our site.

To find out more about how Google uses your data when running Ads Personalisation, please see: https://business.safety.google/privacy/

How can you control our website’s use of cookies?

You have the right to decide whether to accept or reject cookies on our Website. You can manage your cookie preferences in our Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with the services on our Website.

You may also be able to set or amend your cookie preferences by managing your web browser settings. As each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse or disable cookies you may still use the Website, though some of the functionality of the Website may not be available to you.

How often will we update this cookie policy?

We may update this Cookie Policy from time to time in order to reflect any changes to the cookies and related technologies we use, or for other operational, legal or regulatory reasons.

Each time you use our Website, the current version of the Cookie Policy will apply. When you use our Website, you should check the date of this Cookie Policy (which appears at the top of this document) and review any changes since the last version.

Where can you obtain further information?

For any questions or concerns regarding our Cookie Policy, you may contact us using the following details:

Kathryn Owen
kathryn@hiddenhighlandretreats.com

Discover a luxury holiday in the Scottish Highlands. Our beautifully restored traditional Scottish accommodation can be hired on a self-catered or fully pampered basis. Discover the Scottish Highlands with Hidden Highland Retreats

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Hidden Highland Retreats Accommodation

Experience the epitome of luxury with our private cottage accommodations nestled near Aviemore in the breathtaking Scottish Highlands. Immerse yourself in the stunning surroundings of Rothiemurchus as you step out from your doorstep. Discover the awe-inspiring mountains, captivating forests, and enchanting lochs that await you. Indulge in a tranquil escape where time slows down, surrounded by interiors meticulously designed to showcase the beauty of the Highlands. Enjoy the seclusion and exclusivity of these luxury holiday cottages, accessible only through private roads or tracks.

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