Who we are: Hidden Highland Retreats
What information do we collect?
- Data that you may provide through our contact form on our website
- Data that you may provide over the phone
- Data that you may provide via our online booking system
- Data that you may provide by email
- Data that you may provide on our social media pages
- Data that you may provide via other relevant agency or third party sites- such as Coolstays, Handpicked Cottages etc.
Website analytics
We may collect data such as your operating system and browser type to gather information about how people use our site. We do not collect or store any personal information in our website analytics.
This information can identify customer behaviour such as how long each page is visited and where a customer came from and went to as well as for showing you relevant marketing material.
For this reason we may use cookies to obtain statistical data. You can refuse to allow cookies by activating the setting on your browser.
How your data is used
- To confirm your booking
- To send information relevant to your booking
- To advise on changes or problems with your booking
- To send you marketing information via our newsletter
- To check everything is/was ok with your booking
- We do not sell or disclose your data to any third parties without your prior written consent.
Third party sites
If you provide any information via a third party/agency site, please note they have their own Privacy Policy, and Payment Providers. We do not accept any liability or responsibility for these site.
Payment Provider
All payments and security deposits are processed through our payment provider, Super Control.
Hidden Highland Retreats does not hold any credit/debit card information or any other financial information provided by you.
General Data Protection Regulation (GDPR)
Under the UK GDPR, individuals have several rights when it comes to their personal data. The right to be informed requires us to be transparent about how we collect, use, and share personal data.
The right of access allows individuals to request access to their personal data held by us. You can find out any information we hold about you by making a subject access request. If we hold any information about you we will: tell you why we hold it; tell you who it has been/will be disclosed to; let you have a copy of the information.
The right to rectification enables individuals to request the correction of inaccurate or incomplete personal data. You can rectify any information we hold about by making a request for rectification.
Lastly, the right to erasure, also known as the right to be forgotten, allows individuals to request the deletion of their personal data in certain circumstances. You can erase any information we hold about by making a request for erasure.
Cookie Policy
We use cookies on our website (https://hiddenhighlandretreats.com/) to give you the most relevant experience by remembering your preferences and repeat visits. Depending on your Cookie selection, we may store cookies on your device to enhance site navigation, analyse site usage, ads personalisation, and assist in our marketing efforts.
This cookie policy is part of Hidden Highland Retreats’s privacy policy. It covers the use of cookies between your device and our site.
We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.
If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://hiddenhighlandretreats.com/. In such a case, we may be unable to provide you with some of your desired content and services.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. advertising, language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Performance cookies
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.
We use performance cookies on our site.
Functionality cookies
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.
We use functionality cookies for selected features on our site.
Targeting/advertising cookies
Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. They can be used for Ads Personalisation. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.
We use targeting/advertising cookies on our site.
To find out more about how Google uses your data when running Ads Personalisation, please see: https://business.safety.google/privacy/
How can you control our website’s use of cookies?
You have the right to decide whether to accept or reject cookies on our Website. You can manage your cookie preferences in our Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with the services on our Website.
You may also be able to set or amend your cookie preferences by managing your web browser settings. As each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse or disable cookies you may still use the Website, though some of the functionality of the Website may not be available to you.
How often will we update this cookie policy?
We may update this Cookie Policy from time to time in order to reflect any changes to the cookies and related technologies we use, or for other operational, legal or regulatory reasons.
Each time you use our Website, the current version of the Cookie Policy will apply. When you use our Website, you should check the date of this Cookie Policy (which appears at the top of this document) and review any changes since the last version.
Where can you obtain further information?
For any questions or concerns regarding our Cookie Policy, you may contact us using the following details:
Katie White
https://hiddenhighlandretreats.com/contact/
