Who we are: Hidden Highland Retreats
What information do we collect?
- Data that you may provide through our contact form on our website
- Data that you may provide over the phone
- Data that you may provide via our online booking system
- Data that you may provide by email
- Data that you may provide on our social media pages
- Data that you may provide via other relevant agency or third party sites- such as Coolstays, Handpicked Cottages etc.
Website analytics
We may collect data such as your IP address, operating system and browser type to gather information about how people use our site. We do not collect or store any personal information in our website analytics.
This information can identify customer behaviour such as how long each page is visited and where a customer came from and went to as well as for showing you relevant marketing material.
For this reason we may use cookies to obtain statistical data. You can refuse to allow cookies by activating the setting on your browser.
How your data is used
- To confirm your booking
- To send information relevant to your booking
- To advise on changes or problems with your booking
- To send you marketing information via our newsletter
- To check everything is/was ok with your booking
- We do not sell or disclose your data to any third parties without your prior written consent.
Third party sites
If you provide any information via a third party/agency site, please note they have their own Privacy Policy, and Payment Providers. We do not accept any liability or responsibility for these site.
Payment Provider
All payments and security deposits are processed through our payment provider, Super Control.
Hidden Highland Retreats does not hold any credit/debit card information or any other financial information provided by you.
General Data Protection Regulation (GDPR)
Under the UK GDPR, individuals have several rights when it comes to their personal data. The right to be informed requires us to be transparent about how we collect, use, and share personal data.
The right of access allows individuals to request access to their personal data held by us. You can find out any information we hold about you by making a subject access request. If we hold any information about you we will: tell you why we hold it; tell you who it has been/will be disclosed to; let you have a copy of the information.
The right to rectification enables individuals to request the correction of inaccurate or incomplete personal data. You can rectify any information we hold about by making a request for rectification.
Lastly, the right to erasure, also known as the right to be forgotten, allows individuals to request the deletion of their personal data in certain circumstances. You can erase any information we hold about by making a request for erasure.
